Live shared inbox
Customer messages land in one thread. New replies and status ticks arrive over a live connection, so the desk does not refresh to catch up. Each chat shows the line, team, agent, and whether the 24-hour window is still open.
WhatsApp, shared by the whole team
The inbox your WhatsApp line has been missing.
Patterly keeps every customer chat, template, tag, and broadcast in one place. Agents reply together. Leads stay assigned. Spam stays out.
₹999 a month, or ₹9,999 for the year. Same product either way.
Live inbox
Templates
Teams
Tags
Broadcasts
Mobile API
Spam control
Everything the tool already does.
One workspace for the conversation, the people behind it, and the messages you send at scale.
Replies and files
Send text, images, video, and documents while the customer-care window is open, with captions and size limits that match WhatsApp.
Approved templates
When the 24-hour window closes, freeform replies stop. Send an approved template from the reply bar and sync template status from Meta.
Delivery receipts
Outbound messages show sent, delivered, and read, including the time of each tick, plus a clear failed state when Meta rejects a send.
Teams and assignment
Split the inbox by team. Unassigned chats offer Assign to me and Assign. Once someone owns it, owners and admins can change the agent.
Tags you can type
Search tags under the conversation and add a new one by typing. Preset tags such as VIP, Urgent, and Follow up are ready, and each tag keeps its own color.
Internal lead notes
Comments sit beside the chat and never go out on WhatsApp. The same notes show on the contact, so the next agent sees what happened.
Contacts and lists
Keep names, numbers, opt-in state, and tags on each contact. Group them into lists when a broadcast should reach a chosen set of people.
Broadcasts
Send an approved template to a contact list, watch the run, and cancel a broadcast that is still queued or scheduled.
WhatsApp lines
Connect a number with embedded signup and run more than one line in the same workspace. Each conversation stays tied to the line it came in on.
Spam that stays gone
Mark a conversation as spam and it leaves the inbox. Later messages from that contact are stored, but they do not reopen the thread or ping the desk.
Workspaces and API
Each company is its own workspace. The same account can switch tenants, and the mobile API covers auth, inbox, contacts, templates, and broadcasts.
Built around how a desk actually works.
The chat is the center. Assignment, tags, and notes stay on the conversation so the next person does not start from zero.
During the 24-hour window
- Reply in the thread with text or an attachment.
- See who sent each message and when it was read.
- Refresh is there, and live updates cover the rest.
After the window closes
- Freeform replies are blocked until the customer writes again.
- Send template sits next to Send.
- Only approved templates are offered.
Two ways to pay. One product.
Both plans include the full Patterly workspace: inbox, templates, teams, broadcasts, the banner bot, and the API. Prices are in Indian rupees.
Monthly
₹999 / month
Billed every month. Leave whenever the desk no longer needs it.
- Shared inbox and live updates
- Templates, media replies, and broadcasts
- Teams, tags, notes, and spam control
- WhatsApp lines, banner bot, and mobile API
Yearly
₹9,999 / year
Billed once a year. That is ₹833 a month, against ₹11,988 if you paid monthly.
- Everything in the monthly plan
- Same inbox, same API, same banner bot
- One invoice for the year
- Best fit for a team that is staying